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Résidence Pierre & Vacances Premium Les Terrasses d'Hélios

Flaine, France
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5* Customer Service
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24 Hour Support
Facilities
Spa & wellness
Swimming Pool
Restaurant
Sauna
Steam room
Hot tub
Free WiFi
Location
Ski lifts / slopes: Ski-in / Ski-out
Resort centre: 3 minute bus
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Important information
Key collection

Keys must be collected from the reception. Reception is open 24/7. Arrivals outside of the above times must be confirmed in advance with the accommodation provider. Instructions on how to collect your keys will be provided in MyBooking before you travel.

Towels and linen

Bed linens and towels are included.

Security deposit

A damage deposit of EUR300 is required on arrival. This will be collected by credit card. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

Check-out details

Keys need to be returned to reception before 10:00 on day of departure. If reception is closed when you expect to be leaving please inform reception so they can instruct you on to where to leave the keys.

Other information

Please note that the children’s club will be closed for the 2024-2025 winter season. End of stay cleaning (excluding the kitchen area) is included in the price, although all apartments must be left in a reasonably tidy state. Wi-Fi is free of charge.

Things to know

Check-in:
Between 17:00 and 20:00
Check-out:
Between 10:00 and 11:00
Important information:
A damage deposit of EUR 300 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. This property will not accommodate hen, stag or similar parties. Please note that reception opening hours are subject to change. Guests can contact the property before arrival. Price includes: Bed linen, towels, household linen, 2 bathrobes, a cleaning kit and end-of-stay cleaning (excepted dishes and kitchen corner) Please note that free limited WiFi access is available for up to 5 devices. Unlimited WiFi access can also be requested with an extra charge. In case the total amount of the reservation is not paid in the timeframe set in the policies, the property reserves the right to cancel the reservation and apply cancellation fees. For stays of 1 week or more during summer, guests have access to various activities, including hiking and can benefit from a free 45-minute golf class. The activities are subject to availability. Guests can find restaurants in the surrounding area. A baby kit, suitable for children under 2 years weighing less than 15 kg is available free of charge. The kit includes: 1 cot, 1 high chair, 1 fold-up buggy and 1 changing mat. It does not include a mattress. Please note that this baby kit is subject to availability and prior reservation. For any invoice request, please note that the name used will be the name stated in the reservation. Please note that any modification may incur a fee. Credit card is the only accepted method of payment. Pets are allowed at the property for a fee of EUR 11 per pet per night. A maximum of 2 pets per room applies.